At Throb Wave, we are committed to delivering your orders smoothly and efficiently to customers worldwide. Please read our shipping policy below for complete details.
Order Processing
All orders are processed within 1 to 3 business days after confirmation. Orders are not processed on weekends or public holidays.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase. Any additional costs will be clearly communicated.
Order Confirmation
Once your order is placed, you will receive a confirmation via email or phone with your order details. Please review the information carefully and contact us immediately if there are any issues.
Cash on Delivery (COD)
We offer Cash on Delivery as our payment method. Please ensure that you provide accurate contact and address details to avoid any delivery issues.
International Shipping
As we operate worldwide, orders may be shipped across different regions. Customers are responsible for ensuring that their provided details are correct for successful delivery.
Order Tracking
When available, tracking details will be shared with you once your order has been dispatched so you can monitor the progress of your shipment.
Failed Delivery Attempts
If a delivery attempt fails due to incorrect information or unavailability, our delivery partner may attempt redelivery. Repeated failed attempts may result in order cancellation.
Delays
While we aim to process orders promptly, delays may occur due to unforeseen circumstances such as high demand or logistical issues. We appreciate your patience in such cases.
Contact Us
If you have any questions regarding your shipment, please contact us at [email protected].