At Throb Wave, we strive to ensure that you are fully satisfied with your purchase. If you are not completely happy with your order, please review our refunds and returns policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and reason for the return. Once your request is approved, we will provide instructions on how to proceed.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of delivery. Please provide clear photos or evidence of the issue so we can review and resolve it promptly.
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 10 business days.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons or product nature. These will be clearly indicated at the time of purchase.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please contact us at [email protected] for assistance.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Requests for exchanges must be made within 7 days of receiving the product.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Policy Updates
Throb Wave reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page.